not neccecary to send the xbox

So after talking with the store clerk, or
i'll refer to her as the bitch,
she told me the store would not take the xbox for repair
she said i had to call xbox support myself to send it
i did and din't come through to the line.
I went to anather store and they called support
they said i could send it over but it would cost me because it was likely caussed by my own hands
so i just bought an HD VGA cable for the xbox and i am currently gaming 1080P full HD agian.